なんとなく気になること- Sep/21 Online Banking の登録をする。passcode (password) を数日後(in a few days)に郵送するという。 I registered the Online-Banking via Internet. They said that I would receive my passcode within a few days by post.
- Sep/25 待てどくらせど passcode は届かない。督促の電話をかける。Sep/30 に引っ越すのでそれまでになんとか届けてくれと頼む（口座のsecurityが心配だった）。が、もう二日(a couple of days)待ってみて、それでも届かなければ再度電話をくれとのこと。 The passcode has not come. I phoned to their service number. They said that they had surely processed my request on September the 21st and I had to wait for one more couple of days.
- Sep/28 待てどくらせど passcode は届かない。再び督促の電話をかける。Sep/21に送っているので、もう数日待ってみて、それでもこなければ再度電話をくれとのこと。 The passcode has not come. I phoned to their service number again. They said that they had surely processed my request on September the 21st and I had to wait for one more couple of days.
- Sep/30 待てどくらせど passcode は届かない。銀行の Buckingham 支店に直接行く。窓口で事情を話してもラチがあかず。妻の預金口座開設のときに懇意になった幹部行員が直接に口座情報を操作できることを知っていたので、彼女が出てくるのを待つ。出てきたところでつかまえて事情を話す。その場で即座に登録住所を変更してもらう(文書で届けたら数週間かかることもすでに経験ずみ)。さらに、彼女が直接 Online Banking の部署に督促してくれるとのこと。 The passcode has not come. I went to the Buckingham branch to complain. An office lady said that she would surely convey my complaint to the Online-Banking department and I would receive my passcode within a few days.
- Oct/07 待てどくらせど passcode は届かない。再度、電話。前の分は Sep/27 に送っている（ウソつくな・Sep/21 に送ったといい続けてたじゃないか）、しかしOct/04 に支店からの指示で再送したからもう届くはずだ。それでもこなければ再度電話をくれとのこと。どうせ送っていないと直感したので、Passcode をいますぐ教えろと要求するが、私にはわからないの一点ばり。アホらしくなって、電話を切った。 The passcode has not come. I phoned to their service number again. This was my third call. They said that they had surely processed my request on September the 27th(!) and I had to wait for one more couple of days. I asked them to tell my passcode directly on the phone. But they said that they could not manage customer's passcodes.
- Oct/22 待てどくらせど passcode は届かない。アホらしくなって放って おいたが、やはり困るので、再度、電話。はじめて男の声。私が責任を持ってできるだけ早く、新しい Passcode を送ります。男の名前を確認した。 The passcode has not come. I phoned to their service number again. This was the 4th call. A man said that he would create my new passcode(!) and send it to me as soon as possible. I asked his name and he answered "Alex". I asked again "That's your first name. I want to know your surname." He tentatively answered, "Mxxxxxxx".
- Oct/27 待てどくらせど passcode は届かない。Barclays のサイトにある「苦情受付フォーム」に投稿してみることにした。以下の内容。
The passcode has not come. I sent an email using the Barclays Bank's online feedback form via Internet. I said...
I registered Online-Banking on September the 21st. But the passcode has not yet come. I've been waiting for more than a month. I phoned four times to your service number, but your workers always told childish shallow lies. I have completely lost my confidence in you and started to report this absurd story on my university's web site ( http://rio.andrew.ac.jp/araki/nantonaku/ ).
Their automatic replying machine said...Thank you for your feedback. We are sorry that you have felt the need to complain. Your comments are important to us and we shall respond to your complaint within 5 working days if you have requested contact.
- Oct/27 11:00am passcode 届く。 Oct/22 の４度目の電話が効を奏した模様。文書のタイトルは「あなたのパスコード更新について」 。 更新もなにもこれがはじめてなんだけど。
The passcode has come. It seems that the man to whom I talked on Oct/22 did his job. They say in the document,
Your Replacement Online Banking Passcode Dear MR ARAKI I'm pleased to say you are now ready to start banking online. ........ ( snip ) ........ Why not try online banking today ?
- Oct/27 12:18:57 ( 日本時間 20:18:57 ) ( 投稿した苦情ではここの URL を /araki/nantonaku/ と間違えて示していたが、まずそのとおりにアクセスしてきて 404 エラー、そのあと /~araki/nantonaku/ を見ている ）。 xxxx..net.uk - [20:18:57] "GET /araki/nantonaku/ 404 xxxx..net.uk - [20:18:57] "GET /~araki/nantonaku/ 200
- Oct/27 15:31:56 email 届く。意味不明。でも、使えるようになったから、もういい。 Dear Mr Araki, Thank you for your e-mail dated 27th Ocober 2004.. We are sorry to hear of your dissatisfaction with the On-line banking service. Thank you for taking the time to provide us with your feedback. Your comments have been added to our customer feedback log and will be used by a number of teams to identify and prioritise improvements to our service. We are constantly working to improve all aspects of our service and I hope you will soon see the benefits of these changes. We have tried to contact you by phone to discuss your complaint but you were not available. ......... ( snip ) ............. Yours sincerely,
